We are so confident that you are going to love your products, we have a 100-day money back guarantee and a lifetime replacement warranty.
You can return your product to us at any time within 100-days of receiving your order. If the product isn’t a game-changer, send it back to us and we’ll provide you with a refund.
1. You must have all the original packaging
2. The product condition is ‘as new’, with no damage
3. We do not reimburse any return shipping costs
We’ll need your name, email address and order number. You can start the returns process here.
Products are meant to last a lifetime. If you experience any issues with your product/s, reach out to us immediately and we will provide you with replacement parts.
Please check for loose items before discarding your packaging. Each of our products includes an assembly manual which includes all the parts that should be in your order. If you are missing any parts, please email firstname.lastname@example.org with your order number and we’ll send over what's missing.
If you experience any difficulty assembling or using your product, let us know. Please email your order number and a photo/video of the issue you are having to email@example.com.
Couriers can sometimes be rough. If your order has any damage upon receipt, please reach out and let us know. Please email your order number, a photo of the damage, and a picture of the box to firstname.lastname@example.org.
Note: we will only cover damage from shipping within 48-hours of your order being delivered.
We use strict quality control measures for every production run. If you feel like the unit you have received is defective, please let us know immediately. Send us an email at email@example.com with your order number and a photo/video of the defect.
All BaseBlocks products come with a guaranteed limited lifetime warranty that covers any defects on spring-pins, clickpins, welding cracks or welding breakage. The extended warranty does not cover any defects caused by improper use, being stored outside, orders that were bought second hand or without proof of purchase directly from BaseBlocks, any bumps, scratches, scuffs, or general wear and tear generated from using the equipment and have no impact on how the equipment is used or it’s functionality.